Offers, Promotions, and Clearance Sales

 

The clearance products and promotions on this website will be accompanied by the relevant information. Next to each product, you’ll be able to see the details, including the promotion’s validity period and the terms and conditions of the clearance or promotion. Price reductions will be clearly displayed, indicating the discount or net price alongside the regular price, without overlapping the discounted price.

 

Shipping your order

 

Your order will be shipped according to the method you chose.

 

The products will be dispatched after you complete the payment and we receive it. The purchase will not have been completed otherwise. The cash on delivery method is an exception to this rule. In this case, the contract will be completed when we send you the e-mail with the purchase confirmation.

 

There is a possibility that a selected product is out of stock. In this case, we will have to request the product from the official distributor. This may delay the delivery up to 15 days after we receive the payment. In any case, the we will inform you if this happens.

 

Even if the product is in stock, there may not be enough to meet an exceptionally high demand. In such cases, we will ship the products available in order of request, informing those users who need to wait and the estimated delivery time. This may be done by or e-mail.

 

For all purposes, the delivery of the product will be completed at the time indicated on the delivery note.

 

However, if you want more information regarding the shipping, price, delivery time and more specific aspects, we suggest checking the "Shipping" section.

 

Return and Cancellation Policy

 

Case 1: Returns due to non-delivery

 

The customer shall bear the costs of return delivery in cases where delivery could not be made due to an incomplete/incorrect address, more than two attempts to deliver to the address or failure to pick up at the collection point.

 

Case 2: Cancellation

 

Once the order is confirmed, it is not possible to modify or cancel it. In some cases through our customer care department, as long as the order has not been processed (it has left our warehouse for its destination), it would be possible to make modifications or cancellations.

 

If the customer decides to cancel an order that has already been processed, i.e. the product has left our warehouse to its destination, the customer has to pay the shipping costs caused by the cancellation.

 

Case 3: Voluntary Return

 

All the products purchased at HSNstore.com returnables and refundables, as long as you inform us that you intend to return them within a period of 14 natural days after receiving them. They should also meet the following conditions:

 

Requirements for voluntary returns or order cancelations

 

• You have to use the same cardboard box that the product came in to make sure that it is well protected. If you do not have this box, you should use a good packaging to ensure the product arrives in perfect conditions at our warehouse.
• The product must be unused and in the same condition that you received it. It must come in its original packaging with all the labels and accessories.
• Clearance products cannot be returned or refunded.
• We will refund the price that you payed for the product(s). We will not accept returns with unpaid postage.
• We will not accept products that have been opened.
• Masks returns are not accepted due health protection and/or hygiene reasons.
• We will not accept sealed products that have been opened after being delivered.
• We will not accept loose accessories that come with other products.
• Once we receive the return request, we will proceed to refund the price of the returned product(s). The return request has to be presented in a period of 14 natural days after receiving your order. The refund will be done through the same payment method that you chose or through bank transfer. The shipping cost will be payed by the customer and/or user.
• Include an invoice copy in the box and mark the products that you are returning.

Steps

 

1. Contact us and provide all the information about the product(s) through this return form.
2. Prepare the package according to the previous requirements.

What we will do at HSNstore

 

Once we receive the product(s), we will proceed to examine everything and we will inform you if you are eligible for the refund or not.

 

The refund will be made as soon as possible and, in any case, within 14 days since we received the return request. The refund will be done through bank transfer to the same person that placed the order or you can get discount points for future purchases. The customer will have to send a return form with the necessary information to make the refund. The customer will assume the cost and the risk of returning the product(s).

 

The product size and format that appears on our website may change due to a packaging redesign or formula readjustment. It can take us some time to receive the new product and to update the information on the website. However, since they have the same reference, we will not accept returns in these cases.

 

Case 4: Incident returns (damage/missing/error)

 

In the event that you consider that at the time of delivery the product does not conform to the contract or that it is defective or has been damaged during shipment, you may claim it within 48 hours* of receipt by following the steps defined below.

 

Steps to follow

 

1. Take a picture of the product so that we can see any damage caused by transport and/or damage to the product.
2. Pictures of the packaging, both the outside and the inside and of the shipping sticker. As well as the general state in which the order has been received (information required to be able to complain to the transport company)
3. Please contact us to give us all the details of the product, using the return form

When notified, you will be informed of the procedure to be followed in each case.

 

What we will do at HSN when we receive a returned product

 

Once we receive the product we will examine it carefully and, within a reasonable period of time, we will contact you indicating whether we accept the return or replacement of the product. Refunds and in certain cases replacement of the product may be offered and will be issued as soon as possible and, in all cases, within 14 days of the date on which we send you an email confirming acceptance of the return.

 

In the event that the product is refunded and out of stock, the full amount paid for the product will be refunded, including the delivery costs incurred to deliver the item and the costs incurred by the customer to return the product to HSNstore.com.

 

Partial returns and/or partial cancellations will result in partial refunds of the amount paid for the order. In the case of a partial refund, transport costs will not be refunded. The refund will be issued to an account with the same holder, whichever is the person who placed the order, or by means of discount points to be redeemed on future purchases.

 

Payment methods and conditions

 

Please, follow the steps below to proceed with the payment in HSNstore.eu  in order to complete your order. To make it easier for you, we offer several payment methods to complete your purchase:

 

• Debit or credit card
• Paypal

Credit or debit card

 

No commission is charged for this payment method.

 

Payment is made immediately and the order is processed as soon as possible.

 

HSNstore has a secure payment gateway that prevents fraudulent use of credit or debit cards. All data collected during the payment process is encrypted and checked with the bank.

 

• The security of communications is guaranteed by means of the SSL certificate.
• We are PCI/DSS compliant in the handling of transactions and anti-intrusion testing.
• We process 3D secure transactions and other anti-fraud security systems.

Paypal

 

Paypal is an online payment method in which your bank cards are linked. With it you can make your online purchases without having to enter your financial details all the time.

 

This payment method has no additional fees when you make your purchase at HSN.

Amazon Pay

You can now pay on HSN with Amazon Pay. You just need to have an Amazon account to use this payment method. Amazon Pay will use the address and payment methods you have stored in your Amazon account, it's that easy and simple!

Apple Pay

Pay with your Apple Pay account. Our online store will automatically recognise if you have the service enabled. Just click on Pay with Apple Pay! Then simply confirm with your fingerprint or FaceID.

 

Applicable warranties

 

All products offered are original products of the brand, with factory warranty certificate and in principle free of defects. They all come with a 2-year factory warranty (in the case of non-food products), which starts to run from the time of delivery. In those incidents that justify the use of the guarantee, we will opt for the repair, replacement of the article, discount or refund, in the legally established terms. The guarantee will lose its value if any of the information on the guarantee or on the proof of purchase is modified, altered or replaced. The guarantees do not include deficiencies caused by negligence, knocks, improper use or manipulation, or materials subject to wear and tear due to normal use.

 

Security

 

THE COMPANY has the highest security measures commercially available in the industry. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted in encrypted form, ensuring that it is only intelligible to the Client's computer and that of the Website. In this way, by using the SSL protocol, the following is guaranteed:

 

1. That the Client is communicating its data to the COMPANY's server centre and not to any other party attempting to impersonate the COMPANY.
2. That between the Client and the server centre of THE COMPANY the data is transmitted encrypted, preventing its possible reading or manipulation by third parties.

 

Comments, suggestions, complaints and claims

Your comments and suggestions are always welcome. Please feel free to send them to us, along with any queries, via our Customer Service using the following contact:

 

• Email address: [email protected]

 

Furthermore, we have official complaint forms available to consumers and users. You can request them through the aforementioned channels Harrison Sport Nutrition S.L. will respond to the complaints received as soon as possible.

 

Applicable law and jurisdiction

 

These conditions shall be regulated or interpreted in accordance with Spanish legislation in all matters not expressly established herein. The provider and the user agree to submit any dispute that may arise from the provision of the products or services covered by these Conditions to the Courts and Tribunals corresponding to the domicile of the user. Likewise, the provider and the user may submit their disputes to the arbitration provided for in the legislation on arbitration and the defence of consumers and users, and to the procedures for the extrajudicial resolution of disputes established by means of codes of conduct or other instruments of self-regulation.

 

Any natural person of at least 18 years of age who creates a customer account undertakes to ensure that all information relating to his or her identification and other data necessary for placing and processing the order is true, complete and up to date. For all purposes, the Provider considers that a collective person is identified and individualised by the connection between its corporate designation, the registered office and the collective person identification number indicated at the time of the creation of said customer account.

 

Shipping Costs